Effective Date: 01/01/2025

At PUGNA , we work hard to ensure you receive your order safely, quickly, and on time. Below, we explain how our shipping process works:

Processing Time

All orders are processed within [1-3 business days] of payment confirmation. During promotional periods or launches, this timeframe may be slightly longer.

Shipping Methods

We offer different delivery methods depending on your location and the option you select at checkout:

• Standard shipping: economical delivery with an average delivery time of [e.g., 5 to 10 business days] .
  
• Local pickup (if applicable): available at our headquarters by appointment.

Freight

The shipping cost is automatically calculated at checkout based on your delivery address, weight and volume of the products purchased.

Tracking

Once your order is shipped, you can track it in real time via delivery tracking on the carrier's website.

Regions served

We currently ship to all of [country or region: e.g., Portugal / European Union] . For international shipping, please contact us before finalizing your order.

Delivery Delays or Problems

While we do our best to meet deadlines, delays may occur for reasons beyond our control, such as strikes, weather conditions, or logistical issues.

If your order is delayed, please contact us with your order number so we can investigate with the carrier.

Incorrect Address

It is the customer's responsibility to provide a complete and accurate shipping address. If the package is incorrectly filled out and returned, the customer will be responsible for the cost of reshipping.

Lost or damaged product

If your order was lost or arrived damaged, please contact us within 4 calendar days of receipt (or after the maximum delivery time, in the case of loss), so we can resolve the issue.

Contact

If you have any questions about our shipping policy, please contact us:

PUGNA
Email: pugna.designs.official@gmail.com