FAQ PAGE
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Entregas, Devoluções & guia de Tamanhos
Please note that our PUGNA sizes are based on the European system. If you are used to American sizes, we recommend that you choose a size above the one you usually wear.
You can also see the sizes of our models on our Size Guide page. If you still have doubts make sure to contact us via email and we will be happy to help.
We accept Visa, Mastercard, Apple Pay and Google Pay.
Orders are shipped Monday to Friday excluding Portugal Bank Holidays.
Please allow 1-2 business days for order processing. This may take longer during special releases, major holidays and sale periods.
CTT Standard delivery to the Portugal is 4-6 business days.
CTT Express delivery to the Portugal is 1-2 business days.
CTT Standard delivery to the Madeira and Azores islands is 4-6 business days
CTT Standard delivery to European countries is 4-7 business days.
CTT Standard delivery to the rest of the world countries is 10-14 business days.
ENVIOS & OBRIGAÇÕES
Yes, we ship internationally! Delivery times for international orders may vary based on the destination and customs processing, typically ranging from 10 to 14 business days. Shipping costs will be calculated at checkout and may differ depending on your location.
Please note that customs duties, taxes, or other fees may be applied by your country’s customs department, and you will be responsible for any such charges. We recommend checking with your local customs office for more information. You will receive a tracking number once your order is shipped so you can monitor its journey.
We offer standard home delivery for all orders placed through our store. Delivery times typically range between 2 to 7 business days, depending on your location. Once your order has been processed and shipped, you will receive an email confirmation with your tracking information.
Shipping costs and times may vary based on your address, and you can view the shipping fees at checkout. If you have any concerns regarding your delivery, feel free to contact us.
DEVOLUÇÕES
We want you to love every piece from DROP! If for any reason it’s not a perfect match, you have 14 days from the delivery date to return your item(s) for a refund or exchange. Items should be unworn, unwashed, and in their original condition. For more details, check out our full refund and returns policy.
Normalmente entre 5 a 10 dias úteis, dependendo do método de envio selecionado no checkout.